Controlling which tools your staff can use

Connecting a service opens its tools to your staff. Tools carry different risk, so they fall into three groups.

- Use directly: reversible things like reading. Staff just use them. - Needs approval: anything that goes outside, like posting or sending. When staff call it, nothing runs. **It lands in your approvals queue** and goes out only after you approve. - Locked: dangerous ones like deletion. Not offered at all.

Settings > Integrations shows which group each tool is in and lets you change it. What the screen shows is what actually happens. Turning something off really turns it off.

'Needs approval' tools are still visible to staff so they can ask "should I use this?". Hiding them entirely would mean staff couldn't even ask.